Digital Ticket FAQ

WINDFM - 92.5 Gainesville 95.5 Ocala

Most major ticket brokers and concert venues have switched to digital ticketing, eliminating physical tickets.

Digital tickets make the transaction quick and reduce the likelihood of counterfeit tickets. The digital ticketing system can be challenging, though. Here’s what you can expect if you’ve won tickets to a concert from Wind-FM:

Winners will receive an email from Wind-FM with a hyperlink to an electronic waiver form that the winner must sign and return to Wind-FM before the prize will be transferred to the winner.

The e-tickets will be transferred to the winner by Wind-FM or, in some cases, by a third party (for example, Ticketmaster, Live Nation, AXS, etc.), and the winner must check his or her email account for an email or cellular mobile number for a text message from the ticket provider to download the e-tickets.

Where e-tickets are a prize, as a condition of entering the contest, redeeming and using e-tickets may require the winner:

(i) to have a valid email address and an app-enabled mobile device capable of downloading and running a third-party mobile ticketing app (e.g., Ticketmaster, Live Nation, etc.)
(ii) to install, or have already installed, such mobile ticketing app on their app-enabled mobile device
(iii) to log in to an existing user account or sign up for a free user account with the third-party operating such mobile ticketing app by completing a form with all required information, including, at a minimum, the winner’s first name, last name, valid email address and telephone number. E-tickets awarded as a prize in such contests cannot be redeemed or used by any means other than the designated third-party mobile ticketing app for the e-tickets.

Individuals who do not have a valid email address, access to an app-enabled mobile device and/or do not comply with these requirements will not be able to redeem or use e-tickets should they be selected and verified as a winner, will not receive a substitute prize, and should not enter contests where e-tickets are the prize.

 

Ticketmaster

  • Learn how to accept and receive a transfer from Ticketmaster HERE
  • All you need to know about digital ticket delivery HERE
  • Download the Ticketmaster app HERE

Live Nation

  • Learn how to accept and receive a transfer from Live Nation HERE
  • All you need to know about digital ticket delivery HERE
  • Download the Live Nation app HERE

AXS

  • Find transferring tickets FAQ and support HERE
  • Learn how to receive and use tickets HERE
  • Download the AXS app HERE