I was told to pick my prize up at your studios. When and how do I do that?
Our studio is located in Ocala (1901 E. Fort King Street), and we process prize pick-up Monday through Friday from 12pm to 5pm barring any holidays or extenuating circumstances. We will do our best to communicate those changes.
I cannot pick-up my prize.
If you would like to send someone to pick-up your prize for you, please call us at (352) 622-9500 to make those accommodations and ensure your prize has been electronically signed for. We will only be able to release prizes if we have both those items taken care of.
I won concert tickets, when will they arrive?
In many cases, concerts hosted at major venues will be e-delivered to your email address on file the day we receive them. This is typically one week prior to the concert date. If you do not receive your tickets seven days before the concert, please call us.
I have not received the email to electronically sign for my prize.
Check your spam/junk folder first. If you do not find the email, please call us at (352) 622-9500 so we can verify your email address on file and resend the email. Your prize cannot be picked up unless this form is signed.
How often can I win a prize?
General contest rules outline how often you and members of your household can win a prize on our standard contests. Specialty contests containing large prizes or grand prize elements require their own sets of rules and may be viewed on our contest page.
How long do I have to pick up my prize?
We will hold all prizes for 30 days from the point you are notified you have won, unless there is an expiration date on the prize. If you do not claim your prize in the 30 day window, you automatically forfeit the prize. We will make reasonable effort to award your prize.
Why did I receive an email asking me to fill out a W-9 form?
Winners are responsible for all taxes on prizes awarded valued at $600 or more. Once that threshold is met, winners are sent a 1099 MISC federal tax form to fill out. This is a federally required form, and we will not be able to award more prizes if the form is not filled out.
When in doubt- give us a call at (352) 622-9500. We’ll be happy to walk you through any lingering questions you may have. Winning a prize is an awesome experience!